Privacy Policy

Last modified: September 2023.

Your privacy is important to Mail Automation, Inc. ("Mail Automation," "we," or "us") and is essential to our service, MailTracker. This Privacy Policy explains what personal data we collect, why we collect it, what we do with your personal data, and how we use it. Additionally, this Privacy Policy outlines the conditions under which we process personal data, as we may act as both a data controller and a data processor for various aspects of our service.

Table of Contents

Processing of Users’ Personal Data by Mail Automation (as Data Controller)
Processing of Personal Data of Recipients on Behalf of Users by Mail Automation (as Data Processor)
Use of Google’s APIs
Use of Microsoft’s API
Opting Out of Mail Automation’s Service

1. Introduction

The purpose of this Privacy Policy is to inform you about the conditions and procedures related to the collection, use, and sharing of personal data in connection with our service, MailTracker. MailTracker provides email tracking and management services, including associated functionalities (the "Service"). This Privacy Policy covers the processing of personal data by Mail Automation:

When you use our Services as a user ("User") or access and browse our website ("Website").
When we process, on behalf of the User, personal data related to the User's communications, including personal data of the recipient ("Recipient").
Mail Automation will process personal data in accordance with the European Regulation (EU) 2016/679 (General Data Protection Regulation or "GDPR"), Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights ("LOPD"), and other applicable data protection laws.

We recommend that you carefully read this Privacy Policy before using our Services or browsing our Website.

2. Processing of Users' Personal Data by Mail Automation (as Data Controller)

Data Controller: Mail Automation, Inc.
Registered Office: 2810 N Church St #50754, Wilmington, DE 19802, US

Purposes and Legal Basis for Processing:

We process personal data of Users or on the Website for the following purposes:

Providing and managing our Service – Performance of contractual relationship.
Improving our Service and preventing fraud and abuse – Legitimate interest.
Sending you information about our Service – Legitimate interest or consent, as applicable.
Responding to inquiries, requests, and complaints – Performance of contractual relationship, legitimate interest, or consent, as applicable.
Understanding the use of our Website and how to improve it through non-functional cookies – Consent.
Rights of the Data Subject (User):

If you are a User of the Service or the Website, you have the following rights:

Access to information about the personal data we collect from you.
Requesting the deletion or correction of inaccuracies in your personal data.
Requesting restrictions on the processing or transfer of your personal data.
Requesting your personal data for your own purposes.
Withdrawing your consent (if consent is the legal basis for processing).
You can exercise these rights by contacting us at

Additional Information:

For more information about our Website or Service, please review our Terms and Conditions or our Cookies Policy.

2.1. Processing of Users' Personal Data

This section explains the processing of personal data of Users or on the Website by Mail Automation as a data controller. This includes data used for providing the Service and information collected from users accessing and browsing the Website. This does not include communications sent by Users through the Service and related data, which will be processed as described in Section 3.

2.2. Processing of Personal Data

Mail Automation may process personal data of Users or on the Website for various purposes related to the provision of the Service, including but not limited to:

Providing the Service and managing the contractual relationship.
Managing and improving the Service.
Responding to requests, suggestions, or complaints.
Sending information requested by the User.
Sending communications and news related to the Service.
Complying with applicable regulations.
Responding to requests or requirements from public authorities.
The legal basis for processing this data includes the performance of the contractual relationship between the User and Mail Automation, as well as the legitimate interest of Mail Automation in informing Users about the Service and improving it.


The duration for which personal data will be retained varies depending on the specific purposes, as indicated in Section 2.2 of this Privacy Policy, and any applicable legal obligations.

Processors and Data Sharing:

Mail Automation's service providers may have access to personal data when necessary to provide relevant services. To ensure the protection of personal data, Mail Automation will enter into agreements with third parties that require the processing of personal data to comply with data protection regulations.

International Data Transfers:

Personal data of Users will generally be stored within the European Economic Area (EEA). However, Mail Automation may share personal data with service providers located outside the EEA, ensuring secure storage and transfer of data in compliance with European data protection regulations.

2.6. Data Subject Rights:

Users have the right to request access, correction, deletion, or transfer of their personal data. You can also request restrictions on processing or object to processing. Mail Automation will stop processing data upon your request, except for legitimate reasons or legal obligations. You can withdraw consent at any time when it is the legal basis for processing.

To exercise these rights or seek assistance, contact Mail Automation at the following address: 2810 N Church St #50754, Wilmington, DE 19802, US or by sending an email to

3. Processing of Personal Data of Recipients on Behalf of Users by Mail Automation (as Data Processor)

3.1. Processing Personal Data of Recipients

This section outlines the processing of personal data related to communications to Recipients, conducted by Mail Automation on behalf of and following the User's instructions. In these cases, Mail Automation acts as a data processor. Mail Automation processes personal data of Recipients solely for the provision of the Service under the User's instructions.

3.2. Data Processed

Mail Automation may access and process personal data related to communications to Recipients, as necessary to provide the Service. Data processed includes:

Information necessary to identify emails sent through the Service.
Information provided by the Service, including confirmation of opening, content of the message, opening history, number of links, and IP address.
The processing of this personal data is carried out solely for the provision of the Service, following the User's instructions and within the terms and duration specified in the Service's Terms and Conditions.

3.3. Responsibilities as a Data Processor

As a data processor, Mail Automation:

Will not process personal data related to Recipients for purposes other than providing the Service.
Processes personal data based

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